Opening a dispute file requires the following three preliminary steps:

1. After you contact us, we will send you our dispute procedure and non-disclosure contract, which you will need to have signed by both parties.

2. We will send both parties a link enabling you to register on our online platform.

3. The parties must pay the relevant deposit (normally 50% of the fixed fee).

Once the file is opened, we will give you our preliminary views on the subject matter and proposed further procedure, within 7 days.

We will then offer a hearing date (if required by the parties) to take place within a further 21 days.

We would be pleased to give you any further information you require - just contact us by email and we will call you back within 24 hours (see "Contact" Section below).